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Frequently Asked Questions

How can Central Texas Phlebotomy Institute benefit me?

Central Texas Phlebotomy Institute offers a comprehensive 2-day, “hands-on” class that specializes in certifications for medical professionals on various educational levels who wish to improve their existing skills or learn new skills. You will complete an 18 hour course of instruction, which includes techniques and performance of 7 - 11 venipuncture’s in addition to integrated formal lecture. Upon successful completion of all assigned tasks, a “Certificate of Training”, as a Phlebotomy Technician will be awarded.


In addition to registration, do I also need to call Central Texas Phlebotomy Institute?

It is not necessary to call our office. In fact, this website contains all the information you will need to register for class and hopefully will answer all your questions. If you are unable to download or print the registration form or register using our Online Registration Form, please give us a call, we will be happy to assist you with registration.

If, however, you should have any other questions not answered in this site, please send an email to us directly at Connie@centraltexasphlebotomyinstitute.com. If you need to talk to one of our staff personally, simply pick up the phone and give us a call during regular business hours.

Will I need any supplies on the first day of class? 
Please bring a photo ID with you to class, in addition, a pen, pencil, highlighter, black “Sharpie “extra fine point marker and a tablet to take notes. FYI: Please bring a jacket with you to class also, as we do keep the classroom temperature between 65 – 68 degrees in order to be OSHA compliant.
What should I wear to class? 

Make sure that you wear a short sleeve shirt or sleeves that you can pull up. A set of scrubs is the best option if you have them, but not a requirement. You will also be required to wear close-toed shoes (no open-toed shoes or sandals, this is OSHA requirement for drawing blood. Please do not wear shorts, skirts or capri pants to class.  Please bring a jacket to class with you as it is ALWAYS cold in our classes. Please refer to our “Cancellation and Refund Policy “as we do strictly abide by this policy.


Do I need to register for the class? 

Registration is absolutely mandatory, as we must have a certain amount of registrants in order to hold the workshop.
If you have registered and do not hear from us by email or phone the week before the class to confirm your reservation, please contact us immediately and let us know!!!

Click here to go to the Registration page, you can register online or download the form. Please fill it out completely, make sure that you write in the city where the class is being held, the course date and the name of the hotel.

How much does the class cost?

The tuition fee for the two ( 2 )day Phlebotomy Certification Class is $410.00.
 
Textbooks and training supplies are included in your tuition cost. The Title of the book is: BLOOD COLLECTION, A SHORT COURSE, EDITION 2 Authors: Marjorie Schaub Di Lorenzo & Susan King Strasinger.

Description: Blood Collection: A Short Course (Di Lorenzo, Blood Collection)

Many employers will pay your tuition for this course, so it doesn’t hurt to ask! We accept “business or company checks” with prior approval. ***If you pay for your tuition by check, you will receive your certificate in the mail within two weeks of completion of class. SORRY, NO EXCEPTIONS.

What if I am unable to attend a class, but have already registered? 

We realize that unforeseen circumstances can arise that can prevent you from attending a class after you have registered. We ask that you make every effort possible to attend as we depend on the attendance for the success of the class. In any event, you may re-register for a future class and we will apply your deposit to hold a seat in a future class of your choice. Please refer to our “Cancellation and Refund Policy “as we do strictly abide by this policy.


Is it possible to “fail” the class?

YES....on occasion some students DO fail this class and do not receive their “Certificate of Training”.

If a student should potentially fail the class, they may return to a future class, retake the class and retake the test. This will allow the student to develop their skills and become more proficient in order to pass the course and receive their “Certificate of Training”.

What materials will I receive at the class? 

Your tuition includes a complete course syllabus; including your textbook and training kit. Our textbook will cover all aspects of drawing blood, and laboratory safety; including Bloodborne Pathogens, OSHA Standards, Hazards and Complications, Basic Venous Anatomy, and Standard Equipment.

Our primary focus is on venipuncture including: Principles of Collection and Technique using Vacutainer, Syringe, Butterfly, Lancet technique and specimen handling. Medical Terminology will also be covered.

  • > Students will be provided with a “Training Supplies Kit” that they can take home to practice proper venipuncture technique. (There is a $15.00 charge for failure to return a Training Kit)
  • > Students will be allowed to progress at their own pace and skill level while under direct supervision of a qualified, trained Instructor during all venipuncture attempts as to ensure safety and success.
  • > The “Certificate of Training” requires at least five ( 5 ) successful attempts at venipuncture demonstrating proper technique and patient care.
  • Certificates will be awarded at the end of class. ***If you pay for your tuition by check, you will receive your certificate in the mail within two weeks of completion of class.
Do you offer job placement assistance? 

Unfortunately Central Texas Phlebotomy Institute does NOT provide job placement assistance, nor guarantee jobs.  We simply provide our students with a “Certificate of Training” after successful completion of our workshop.
I lost my Certificate; can you send me a new copy? 

The replacement fee is $35.00. You MUST submit a request to us in writing and mail it to the following address: CTPI, 651 S. Walnut Ave., Suite D, #223, New Braunfels, TX. 78130. The following information is required in order for a replacement to be issued: Name as it appeared on your Certification, Certificate #, Date and Location that you attended class, current mailing address and payment in the form of Money Order or Cashier’s Check (NO CHECKS ACCEPTED, NO ACCEPTION). Make payable to: CTPI or Central Texas Phlebotomy Institute, LLC. Please Allow 3 weeks for a replacement to be issued and mailed to you.
My name has changed.  Can you change it on my certificate?

The replacement fee is $35.00 to make changes to and replace your certificate. You will be required to provide proof of your name change. (Example: photo ID, marriage license, adoption papers, etc.)

You MUST submit a request to us in writing and mail it to the following address:  CTPI, 651 S. Walnut Ave., Suite D, #223, New Braunfels, TX.  78130.  The following information is required in order for a replacement to be issued:  Name as it appeared on your Certification, Certificate #, Date and Location that you attended class, current mailing address and payment in the form of Money Order or Cashier’s Check (NO CHECKS ACCEPTED, NO ACCEPTION). Make payable to: CTPI or Central Texas Phlebotomy Institute, LLC.  Please Allow 3 weeks for a replacement to be issued and mailed to you.
How do I reach you? 

Call us at our office at # 830-822-1481 or send us an email to connie@centraltexasphlebotomyinstitute.com Our office hours are as follows:
Monday thru Thursday:
12 noon to 8:00 pm CST
Friday: 12 noon to 3 p.m. (we are usually on the road traveling after this time)
Our office is closed on Saturday & Sunday, as we are in class teaching

If you should reach our voicemail after regular business hours, please leave a detailed message and your contact number and one of Staff members will return your call during the next regular business day.

If you should reach our voicemail during regular business hours, please leave a detailed message and your contact number and the next available Staff member will return your call immediately. During registration time we can sometimes be receiving a high volume of calls, but your call is very important to us and we WILL return your call as quickly as possible.


Policy on “Returned Checks”

All returned checks will be charged a NSF fee of $25.00, in addition, you will be charged for all applicable Bank Fee's incurred by our Bank. The amount of the check, including all extra fees must be paid within 10 days of return.  Method of payment is by Cashier's Check or Money Order ONLY, NO EXCEPTIONS!! If payment is not received in our office within 10 days of written notice, your check will be turned over to the District Attorney's Office if the State for which it was written. Collection proceedings will be handled by the District Attorney's Office and a warrant could be issued for your arrest.

Disclaimer

We reserve the right to dismiss any student, at any time during the two day course, if they are suspected to be under the influence of any controlled substance or alcohol, if they are belligerent or exhibit hostility toward an Instructor or fellow student, if they refuse to cooperate with the class policies as set forth by the Lead Instructor or if they exhibit behaviors unbecoming of a healthcare professional.

Cancellation and Refund Policy for Central Texas Phlebotomy Institute, LLC
Should student be terminated or cancel for any reason, all refunds will be made according to the following refund schedule:

  1. Cancellation must be made in writing and submitted by mail.

  2. All monies will be refunded if the student completes at least 8 hours or one-half of the course, whichever is less, and is dissatisfied with the course; and who requests a refund in writing, providing a reasonable basis for their dissatisfaction, no later than the 14th day after the date that the course has concluded;

  3. A deposit of $160.00 must be submitted to reserve your seat. The deposit will be forfeited if the student elects not to attend the class and fails to notify the school in writing before the first day of class. Deposits must be via PayPal, cash, cashier's check or money order. If a deposit is made, the balance of the money is due no later than the first workshop session and paid during the registration time of 7:15 a.m. – 7:45 a.m. If the balance is not paid, a student may be removed from the workshop.  The student has the option to reschedule for the next available class in their area but must give written notice of intent to attend another class date 14 days prior to the class start date.

  4. If the student is more than 15 minutes late for the class they will NOT BE ALLOWED TO ATTEND THE SCHEDULED CLASS. The student will be asked to reschedule for the next available class in their area or they may request a refund in writing, no later than the 14th day after the date that the course has concluded.

  5. If a student fails to show for class, we will reschedule students for an upcoming class, on the same reservation amount. However, the student must give written notice of intent to attend another class date 14 days prior to the class start date.

  6. We reserve the right to dismiss any student, at any time during the two day course, if they are suspected to be under the influence of any controlled substance or alcohol, if they are belligerent or exhibit hostility toward an Instructor or fellow student, if they refuse to cooperate with the class policies as set forth by the Lead Instructor or if they exhibit behaviors unbecoming of a healthcare professional.